Premium plan switch type | Description |
Switching the same Premium Plan from the yearly billing cycle to the monthly billing cycle | The change will take effect immediately. Customer new Premium Plan will automatically renew unless Customer cancels it. If Customer does nothing, Customer’s credit/debit card or payment account will be charged. |
Switching the same Premium Plan from monthly billing cycle to yearly billing cycle | The change will take effect immediately. Customer new Premium Plan will automatically renew unless Customer cancels it. If Customer does nothing, Customer’s credit/debit card or payment account will be charged. |
Switching to a plan with higher fees: monthly to monthly or yearly to yearly billing cycle | The new Premium Plan will begin immediately and the applicable billing amount will apply toward payment of the new Premium Plan, if applicable. Customer’s new Premium Plan will automatically renew when it expires unless Customer cancels. If Customer does nothing, Customer’s credit/debit card or payment account will be charged. |
Switching to a plan with higher fees: monthly to yearly billing cycle | The new Premium Plan will begin immediately and the applicable billing amount will apply toward payment of the new Premium Plan, if applicable. Customer’s new Premium Plan will automatically renew when it expires unless Customer cancels. If Customer does nothing, Customer’s credit/debit card or payment account will be charged. |
Switching to a plan with higher fees: yearly to monthly billing cycle | The new Premium Plan will begin immediately and the applicable billing amount will apply toward payment of the new Premium Plan, if applicable. Customer’s new Premium Plan will automatically renew when it expires unless Customer cancels. If Customer does nothing, Customer’s credit/debit card or payment account will be charged. |
Switching to a lower priced Premium Plan | The new Premium Plan will begin immediately and the applicable billing amount will apply toward payment of the new Premium Plan, if applicable. Customer’s new Premium Plan will automatically renew when it expires unless Customer cancel. If Customer does nothing, Customer’s credit/debit card or payment account will be charged. |
Appendix 1
Service level | 99.75% availability |
Calculation | The availability is calculated as follows: "Availability" means the ability of Customer to access the features of the |
Measuring point | TWIPLA Service - Delivery point for the Platform and/or other available functionality for the Services. |
Measuring time | Calendar month during the Term of the SaaS Contract |
Availability of services | Credit (% of the monthly fees for the services) |
< 99.0% | 2.5% |
< 98.0% | 5.0% |
< 97.0% | 10.0% |